Giving back is at the core of Cognative MTB. The brand was founded on the principal of getting involved and giving back. For every product sold, we give a portion of the sales back to the volunteer organizations that protect, build, and maintain the trails we all love. With our new initiative, 2% For The Trails, we donate back 2% from every online sale*. This will allow us to give back more to the organizations that need it and in more locations around the country.
* We donate back 1% from all custom work, wholesale orders, and all Youtube collections.
In addition to donating, our crew has co-adopted Black Mountain Trail in Pisgah National Forest along with Crankjoy. We do regular maintenance and work days to make sure we protect this valuable resource we all love.
2019 We donated over $4,500 back to the trails in 2019 and over $8,000 since we started in December of 2017. Thank you for helping us make a real difference!
Read more about 2019 HERE
Returns and Exchanges:
- Don't stress, we are here to help! We'll exchange it at no cost to you for the size you need (US Only)
- To start a return or exchange click HERE
- Our return policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
100% Satisfaction Guarantee and Warranty Policy:
- Customer satisfaction is our #1 priority. If you are not 100% satisfied with your purchase we will send you a replacement of your choice at no cost or issue a full refund.
- We warranty all of our products against manufacture defects. No questions, no fuss, we'll make it right and get you back on the trail as soon as possible!