To start a return or exchange click HERE
Before contacting us please review the following FAQs as they may help you get the fastest answer to your questions:
~ My Package shows delivered but I don't have it! This happens quite frequently. One of three things has happened: USPS delivered it to one of your neighbors by mistake, even though it shows delivered they did not make the delivery, or there is always the chance it was delivered and stolen. We see very few stolen packages as the majority are when USPS scans it as delivered even though it is not and these usually show up within a few days. We recommend contacting your local post off with your tracking number and asking for their assistance locating it.
~ I need a different size! No worries, we've got you covered with free size exchanges. To start a return or exchange click HERE
~ I'm wondering when a particular product will be restocked? You can view our updated list of product restocks coming HERE
~ Didn't get the answer you needed? Don't worry, we are here to help! Email us at CustomerService@CognativeMTB.com or fill out the form below and we'll get you taken care of as quick as possible!
You can typically expect a response within 24hrs Monday-Friday (we are out riding bikes on the weekend 😎)