Contact Us

To start a return or exchange click HERE

Before contacting us please review the following FAQs as they may help you get the fastest answer to your questions:

~ My Package shows delivered but I don't have it! This happens quite frequently. One of three things has happened: USPS delivered it to one of your neighbors by mistake, even though it shows delivered they did not make the delivery, or there is always the chance it was delivered and stolen. We see very few stolen packages as the majority are when USPS scans it as delivered even though it is not and these usually show up within a few days. We recommend contacting your local post off with your tracking number and asking for their assistance locating it.

~ I need a different size! No worries, we've got you covered with free size exchanges. To start a return or exchange click HERE

~ I'm wondering when a particular product will be restocked? You can view our updated list of product restocks coming HERE

~ Didn't get the answer you needed? Don't worry, we are here to help! Email us at CustomerService@CognativeMTB.com or fill out the form below and we'll get you taken care of as quick as possible!

You can typically expect a response within 24hrs Monday-Friday (we are out riding bikes on the weekend 😎)

Cognative MTB LLC
3754 Brevard Rd
Suite 103
Horse Shoe, NC 28742

My New Favorite Gloves!!!!!!

I have quite a few pairs of Cognative gloves and these are now my favorites. As soon as I put them on I could tell they fit better than any I have purchased so far. They are so comfortable that you literally forget that you are wearing them. It feels like a second skin on your hand! These really are fantastic summer gloves. I could also tell right away that a lot of focus was put on ventilation because the back of your hand feels the slightest of breeze with these. My hands were much cooler on my first ride with these than any other glove I have tried. The palm and fingers have more perforations than any other glove I've tried. I really like how stretchy the material is and the cuff design is also a great improvement. A lot of other gloves don't have a very good nose wipe but the entire thumb on these is a nice and soft nose wipe! Very nice touch! The touch screen compatible thumb and index finger work great as usual. I hope the ventilated backing material holds up well to the occasional brush with trees and other debris but time will tell. I was right between the small and medium size and I decided on the medium and I'm glad I did. I think the small would have been a bit too tight so keep that in mind if you're between sizes. I can't say enough good things about this newest tech glove!! Well done!

Husband loves these!

My husband is an avid mountain biking rider usually 50-100 miles per ride, he says he usually wears 2 pairs of socks (don’t ask me why!) however with the padding at the toes and heel he felt , made it to where he only needed one this pair. Looks like we need to get more !

They are tts

Technical Flannel

Ordered the flannel due to its esthetics and great Sale price; I was expecting some visible flaws as they are factory seconds-I can’t visibly find any, looks brand new to me!! I’m pleased with the fit and style; too warm to wear on the trails to test it out-here on the East Coast-will have to wait to evaluate performance till Fall.
-Kudos to Cognitive for a very nice product

Super cool company with super cool stuff

Everything I have ordered is great quality, great design and great service. What else can you say!

Good Buy!

Love, extremely comfortable, not too tight on thighs. The only thing I wish was that the scrunchy elastic band on the back was the same flat material on the front because it twists too easily. Can’t beat the price though!

Let customers speak for us