Returns, Exchanges, and Warranty
All of our products are stocked in house at our facility in Hendersonville, NC and typically ship within 24hrs. Customer satisfaction is our #1 priority. If you are not 100% satisfied with your purchase we will send you a replacement of your choice at no cost to you or issue a full refund. All of our products feature a 1yr warranty against manufacturer defects.
Ordered the wrong size? Don't worry, we are to help! We'll exchange it at no cost to you for the size you need.
To start a return or exchange send us a quick email at CognativeMTB@gmail.com and we'll take it from there!
Our return policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.