All of our products are stocked in house at our facility in Hendersonville, NC and typically ship within 24hrs. Customer satisfaction is our #1 priority. If you are not 100% satisfied with your purchase we will send you a replacement of your choice at no cost to you or issue a full refund. All of our products feature a 1yr warranty against manufacturer defects.
Ordered the wrong size? Don't worry, we are to help! We'll exchange it at no cost to you for the size you need (US Only)
To start a return or exchange send us a quick email at CustomerService@CognativeMTB.com and we'll take it from there!
Our return policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.