Exchanges & Returns
Wrong size? Free exchanges.
If something doesn't fit quite right, we'll make it right. Start your exchange or return online in a couple of minutes.
Exchange, store credit or refund
US orders only. Closeout items are not eligible for exchanges or returns.
Exchange
Swap for the size you need at no cost to you. Closeout sale items are excluded from exchanges and returns.
Store credit
Choose store credit and we'll waive the return handling fee, so you get the full value back to spend on new gear.
Handling fee
Prefer a refund to your original payment? Returns have an $8 handling fee to cover shipping and labor.
Back on the trail in four steps
Start online
Open our returns portal and look up your order.
Pick your option
Choose an exchange, store credit or a refund for each item.
Send it back
Follow the shipping instructions in the portal. Items must be unused, in original condition and in the original packaging.
We take it from there
Once it arrives at our Hendersonville facility, we process your exchange, credit or refund.
What's eligible
Eligible
- US orders within 30 days of purchase
- Items that are unused and in the same condition you received them
- Items in their original packaging
Not eligible
- Anything past 30 days from purchase
- Custom pre-orders. We don't hold extra inventory for customized apparel, so we can't exchange or refund it
- Exchanges and returns on closeout sale items
We warranty all of our products against manufacturing defects. That's handled separately from returns, so head to our Ride Life Guarantee page and we'll get you back on the trail.
Still need help with an exchange or return? Our team in Hendersonville is here for you.