Contact Us

Real riders. Real answers.

Questions about sizing, an order, a return or a custom team kit? Our team in Hendersonville, NC is here to help. You can typically expect a response within 24 hours, Monday through Friday.

Send Us a Message Email Us

Quick Help

Find an answer fast

Most questions are answered on one of these pages.

Shipping

Rates, delivery times, tracking and local pickup.

Shipping & Delivery →

Returns

Free US exchanges and easy returns within 30 days.

Exchanges & Returns →

Sizing

Every product has a Size Guide right above the size selector, so you can check your fit before you order.

Shop Fall Collection →

Warranty

Our gear is guaranteed against manufacturing defects.

Ride Life Guarantee →

Custom Kits

Team, club and event apparel built to your design.

Custom Program →

Start an Exchange or Return

Get in Touch

Send us a message

Tell us what you need and include your order number if you have one. We'll get back to you by email.

Emailcustomerservice@cognativemtb.com
Response timeTypically within 24 hours, Monday–Friday
DealersBecome a Cognative dealer

Shop in Person

Visit the Cognative Cafe

3771 Brevard Rd, Hendersonville, NC 28791

Mon–Fri: 7am–4pm
Sat–Sun: 8am–4pm

Get Directions About the Cafe

92%

(4659)

(251)

(91)

(24)

(12)

4902

142

Big Booty Boys, Rejoice!

I bought and returned over $800 worth of shorts from Backcountry. In the end, I couldn't find any shorts that would fit my big thighs and glutes without leaving a massive waist gap. By having adjustments on both sides, these shorts were able to cinch the waist inches down without creating a massive fold like shorts with only a single adjustment do. I'm not sure if I like the button, but overall I'm just glad to have found such a good looking pair of shorts that fit, and the price is great.

AWESOME!!!!!!!!

I literally just got a pair of the mtb pants delivered today and tried them on. I’m 6”3 and ordered a 42 waist and man I kinda wish I would have sized down to the 40 or even 38 waist but I’m keeping them because they are just to comfortable to send back. They are very high quality stretch material and the side zippers both tuck away and the button up crotch is a really night quality button and a solid crotch zipper. I didn’t want to order more than one pair just cause I’m so used to sending mtb clothes back for a refund but not this time!!!! So now I’m gonna order a couple more pairs and size down one size!!! Cognitive just got them a life customer with me.

Love the color and pattern

I actually bought this because of the color (love green!) This one is a little more loose than the women’s model but still great for a relaxed shirt on the commute or gravel ride. Great quality on the stretchy fabric. Adore it. Bring more colors/patterns for the ladies version!

Great quality shirt

Very nice shirt when you don’t need to go full lycra. Soft and stretchy fabric, great color and it fits well. Just love it on my commute.

My go to everyday vest

I'll be honest most days I end up wearing this vest to the office lol it's that nice!

1 2 3