Shopping for someone else but not sure what to give them? Give them the gift of choice with a Cognative MTB gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and you get them instantly!
USA Orders:
- We utilize USPS and FedEx for all US orders. Most orders will delivery in 2-5 days.
- We ship 95% of orders in 24hrs Monday - Friday (All of our products are stocked here at our facility in Western North Carolina).
- Free USPS shipping on all US orders over $60
- Free upgraded FedEx shipping for all US orders over $150
- FedEx upgrade delivers in 2-3 days regardless of location (order cut off is 2:00PM Eastern for FEDEX). Orders placed after this will ship the next business day.
International Orders:
- Standard International 14-21 days: Depending on your location, you can expect your order to arrive in 2-4 weeks (closer to 3-4 weeks these days). Please be aware that due to Covid-19, the mail in some countries is moving very slowly and it could take 4-8 weeks for delivery. $100 Insurance is included at no additional charge. (Please note: Australia Post is moving VERY slowly. Please use DHL should you want a quick delivery)
- DHL/UPS: If you want the fastest and most reliable delivery, use this service. Although not guaranteed, we see most orders delivered in a week.
- UK Customers: Due to the changes with Brexit, we are no longer able to ship to the UK. We have applied and are waiting for the UK government to approve our application. There are several companies in the US where you can ship to their US address and they will handle the final delivery. While we cannot vouch for them directly, several of our customers have recommended https://www.myus.com/
- Import taxes: Please be aware of any import taxes your country may charge as these are not included in the cost of shipping.
To start a return or exchange click HERE (US only, International please email customer service)
- Don't stress, we are here to help! We'll exchange it at no cost to you for the size you need (US Only)
- To start a return or exchange click HERE
- Our exchange/return policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- For warranty questions, please go here: Cognative Ride Life Guarantee