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Returns & Exchanges

(US only, International please email customer service)

Don't stress, we are here to help! We'll exchange it at no cost to you for the size you need (US Only) excluding closeout sale items. Our exchange/return policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Start your return

RIDE LIFE GUARANTEE™

Where's my package?

On occasion, post offices mark shipments as delivered slightly early, before the actual package arrives at its final destination. If this is the case, we kindly ask for another 48-72 hours to pass for the shipment to deliver. In most instances, the order is delivered within this time frame. However, if the package does not show after this period, please get in touch with us, and we will get this sorted. Use the form below to reach out.

Where to Buy

We're teaming up with some of the best retailers and bike shops on the East Coast. You can find our products at the following locations:

North Carolina

Asheville

Motion Makers Bicycle Shop www.motionmakers.com

Raleigh

Trek Bicycle Raleigh Holly Park www.trekbikes.com/retail/raleigh_holly_park

Tennessee

Johnson City

Trek Bicycle Johnson City www.trekbikes.com/us/en_US/retail/johnson_city/


 

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